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FAQ - Custom
1. How can the cigarettes on sale at Heavenlysmoke.com be tax free?
The cigarettes on sale at Heavenlysmoke.com can be tax free because they are sold from Duty Free Zone. This term is used to indicate goods which are not subjected to taxes in the source country. Heavenlysmoke.com carries out all the logistic activities here (storage, book format packing, labelling, shipping, etc.).
2. Are imported cigarettes always subject to duty taxes?
Not always but it will depend on each country regulation on importation of cigarettes. Therefore, please make sure you understand your custom regulation before ordering. We will not be responsible if you are subject to custom duty and return of cigarettes will not be entertained.
3. Do you guarantee that no duty will be paid world-wide?
No. Some countries may occasionally not apply the international postal regulations and standards.
4. What should I do if I have to pay duty tax to receive the goods?
Since we cannot guarantee that duty tax will not be charged world-wide, you may need to pay duty tax and collect the parcel
5. Must i pay mailing expenses if i return the parcel to the sender?
Sorry, we do not accept return, all goods sold are not refundable.
6. Is selling cigarettes internationally by mail an approved activity?
Yes. The postal authorities are aware of what we ship out as the
customs declaration forms are displayed accordingly on each parcel.
7. Is buying cigarettes by international mail legal?
Yes, as long as it is carried out in accordance with international postal regulations and standards. The contents of the parcel must be stated for the destination country postal authorities.
8. Is smoking duty-free cigarettes against the law?
No. Duty-free cigarettes can be smoked anywhere in the world. These cigarettes are sold in all international airports.
9. Can I buy large amounts of cigarettes at Heavenlysmoke.com?
The number of cigarettes that can be purchased at Heavenlysmoke.com is left to the discretion of the users* who must be aware of the laws in force in their country and the sanctions in which they may incur if their intention is to resell "duty free" cigarettes. Furthermore, the matter of online commerce via international shipping is rather controversial and currently evolving, both in terms of customs procedures and fiscal matters.
10. In other words, will I commit a criminal offence if I buy more than for personal use?
No. Purchasing in itself is not a criminal offence. A regular customs declaration is attached to each parcel stating the contents and the corresponding value. Since these mailed consignments for value, weight and dimensions are not subject to customs, the declaration is a regular importation request. In other words, a user ordering an outstanding number of cartons may not be questioned but custom duty may be applied.
11. If buying more than for personal use is allowed, where is the offence?
The possession of an outstanding amount of "duty free" cigarettes, i.e. of cigarettes not provided with import stamp, authorises the authorities to suppose that the cigarettes are not for personal use but rather for business. In the latter case, possession alone may be considered a criminal offence.
12. To sum up, what advice would you give someone who wants to buy large amounts on cigarettes at Heavenlysmoke.com?
We strongly recommend you purchase cigarettes for personal use only.
13. Why are the cigarettes on sale at Heavenlysmoke.com cheaper than those sold in duty free shops in airports?
Because the airport duty free shops have high running costs. On the other hand, Heavenlysmoke.com purchases large amounts of selected products directly from the manufacturer. The products reach the consumer without overheads according to an extremely rational procedure.
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